Won’t turn on
The device appears completely dead or will not start normally.
DIAGNOSTICS
Not sure what’s wrong?
If the fault isn’t obvious, tell us what the device is doing and we’ll help work out the next step.
Start diagnosticsUNCLEAR FAULTS
You don’t need to diagnose it yourself.
Random restarts
The device restarts, shuts down or behaves unpredictably.
Charging problems
It will not charge properly, charges intermittently or the cause is unclear.
Intermittent faults
The problem comes and goes rather than happening consistently.
Multiple symptoms
More than one thing appears to be wrong and it is not clear whether the faults are related.
Something just isn’t right
If the device is behaving differently but you cannot identify the fault, describe what you are seeing.
WHAT HAPPENS NEXT
Start with the symptoms.
Tell us what it’s doing
Choose your device and describe what it’s doing as clearly as you can.
We work out the next step
We’ll use the device information and symptoms to work out what needs checking.
You stay in control
If the repair needs to go beyond what was originally agreed, we’ll explain why and get your approval before any additional work is carried out.
SPECIALIST WORK
Some faults need further investigation.
Some problems may require specialist equipment or board-level work beyond what is carried out directly in the DSR workshop.
If specialist work may be suitable, we’ll obtain the specialist price first, explain the options and get your approval before anything proceeds.
START DIAGNOSTICS
