Phone repairs
Screens, batteries, charging faults, cameras, housing damage and other common phone problems.
Phone repairsWHY DSR
Straightforward repairs, done properly.
DSR is an independent North Dorset repair business built around clear advice, careful repairs and helping customers make the right decision for their device.
OUR ETHOS
Repair should be easy to understand.
DSR is built around straightforward advice and repairs that make sense for the device and the person using it.
We’ll explain what we think is wrong, the realistic repair options, the parts available and what the work will cost before anything is ordered.
The right answer is not always the cheapest part, and it is not always the most expensive repair either. Sometimes an original part is worth the extra cost. Sometimes a good-quality alternative is the better choice. Sometimes the fairest advice is that a repair is not worth doing at all.
What matters is that you understand the options and can make the decision without pressure.
If something changes during the repair, we stop and explain it before doing anything beyond what was agreed.
And because these devices often contain far more than just hardware, we only ask for the access needed to complete and test the repair.
WHAT WE DO
Repairs for the devices people rely on every day.
Tablet & iPad repairs
Screen, battery and charging-port repairs for tablets and iPads.
Tablet & iPad repairsDiagnostics
For faults that are not obvious, start with the symptoms and we’ll help work out the next step.
DiagnosticsWHAT YOU CAN EXPECT
Clear from the start.
Straightforward advice
We explain the repair and the realistic options in plain language, without unnecessary jargon.
Clear approval
If a repair needs to go beyond what was originally agreed, we’ll explain why and get your approval before carrying out additional work.
The right part for the repair
Where different part options are available, we’ll explain the differences and recommend the one that makes the most sense for the device, how it is used and what you want to spend.
Direct local service
DSR is an independent repair business, so you deal directly with the person handling the repair rather than being passed between departments.
PARTS QUALITY
Not every replacement part is the same.
Part quality, availability and price can vary considerably between devices and repairs.
Depending on the repair, suitable options may include brand-new genuine, Pulled Grade A original, refurbished original or carefully selected aftermarket parts.
DSR does not automatically choose the cheapest option or the most expensive option. We explain the differences and recommend what makes sense for the device and repair.
Read about Parts QualityDEVICE ACCESS
Access for testing, not your personal information.
DSR may need temporary access to the device before and after a repair so the relevant functions can be properly tested.
That does not mean we need access to your personal information. Access is used only where needed for testing, calibration or confirming the repair.
Passcodes are not stored as part of the repair record.
Where supported, repair or maintenance mode may be used instead.
If you prefer not to provide access, many repairs can still go ahead, but some checks may not be possible. In that case, you may be asked to test the relevant functions yourself before leaving with the device.
REPAIR WARRANTY
90-day repair warranty
DSR provides a 90-day warranty beginning on the date the repaired device is returned to the customer.
The warranty applies only to the specific repair carried out by DSR and the replacement part fitted by DSR as part of that repair.
It does not cover new physical or accidental damage, liquid damage, misuse, software-related issues, unrelated faults, failure of other components, or damage caused by subsequent repair attempts, modification, disassembly or work carried out by another repair provider.
Repair warrantyCUSTOMER FEEDBACK
What customers say.
J Brown1 August 2026
Google reviewI contacted Dorset SmartPhone Repairs after breaking the back glass on my iPhone 12, as I wanted to get it repaired. The service I received was amazing, and very soon I had a fully functioning phone again with a renewed back glass. I was even able to change the colour of my phone to another colour that I fancied! I would highly recommend!
RECOGNITION
Recognised for our work.
LOCAL & INDEPENDENT
A home-based workshop, by appointment.
DSR operates from a home-based workshop in Okeford Fitzpaine.
Repairs are arranged by appointment so the device, parts and timing can be confirmed before you travel.
There is no customer waiting area inside.
Local collection and return can be arranged across North Dorset for an additional fee, and postal repairs can also be organised where appropriate.
Contact DSRNEXT STEP
Ready to check your repair?
Choose your device and tell us what needs attention. If you’re not sure what the fault is, Diagnostics can help you start with the symptoms.