Best for sending your device model, a quick description and photos where useful.
WhatsApp DSRCONTACT DSR
Tell us what you need.
Send us the device model and a short description of the problem. If you’re not sure what the fault is, just describe what the device is doing.
BEFORE YOU CONTACT US
What to send us.
Device
Make and model where possible.
Fault
Tell us what is happening, even if you do not know the cause.
Photos
If there is visible damage, a clear photo can help.
Timing
If you have a particular day in mind, let us know.
Do not send device passwords, passcodes or unnecessary confidential information in your enquiry.
GETTING YOUR DEVICE TO DSR
Workshop, collection or post.
Workshop
DSR operates from a home-based workshop in Okeford Fitzpaine.
Repairs are by appointment only, so please arrange the repair before travelling.
There is no customer waiting area inside.
Get directionsCollection & drop-off
Local collection and return can be arranged across North Dorset for an additional fee.
Typical coverage includes Blandford, Sturminster Newton, Shaftesbury and surrounding villages.
Ask about collectionPostal repairs
You can also send a device to DSR by post.
Contact us before sending anything so the repair and return details can be agreed first.
Ask about postal repairOPENING HOURS
Opening hours
Monday–Friday09:00–17:00
Saturday & SundayClosed
Bank holidaysClosed
You can still send a message outside opening hours. Replies and repair arrangements are handled during normal working hours.
START HERE
Not sure where to start?
NOT SURE WHAT’S WRONG?
Start with the symptoms.
You do not need to know the cause. Tell us what the device is doing and we’ll help work out the next step.
Start diagnosticsKNOW THE REPAIR?
Find your repair.
If you already know the device and repair type, go straight to the repair finder.
Find your repair